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Hotel Policies

Check-in time - Any time after 4 pm.

Check-out time - Any time before 12 pm

Cancellation or Changes to Reservations

Standard Reservations – Cancellations or changes must be made by 4 pm, 72 hours prior to the date of arrival to avoid a charge of a one night stay plus applicable taxes.

Special Discount Promotions and Offers – Changes or cancellations are not permitted on these types of reservations and no refunds will be given.  Please be advised that your credit card will be charged the full amount upon completion of the reservation and you may not change the original method of payment at a later date.

Groups & Sports Teams – please refer to your group contract for full details or contact the hotel directly.

ParkingA Parking Fee of $15 Canadian per night per vehicle plus applicable taxes apply. There is a limit of one (1) vehicle per registered guest room. Extra vehicles may be registered to your room based on availability determined by management and will incur a fee of $20 Canadian per vehicle per night plus applicable taxes. Larger vehicles or trailers in tow that occupy more than one parking space will incur additional charges. You must inform the clerk at check-in of any large vehicle or trailer in tow. 

Pets – Pets are Not Permitted at this property other than service animals with supporting documentation.

Quiet Time – The Hotel enforces a Quiet Time policy between 11 pm and 7 am within our guestrooms as well as hallways, stairwells and common areas. We do realize some of our guests are trying to have fun at night, but we must also ensure a safe and quiet atmosphere for all of our guests.  Failure to observe this policy may result in eviction from the property as well as financial compensation to the disturbed guests.

Payment & Deposits

Cash or Debit – The full amount of the reservation will be processed with an additional $150 cash security deposit per guest room will be required at check-in as well as a piece of government-issued photo identification must be provided. The cash security deposit is returned to the guest at check-out upon final inspection of the guest room.
Please Note:  Cash and Debit paying guests are to be aware that the system automatically deactivates the guestroom telephones (outgoing calls only) and Pay Per View movies. Without a valid credit card provided to the property at check-in, these services cannot be activated.  

Credit Cards – We accept VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB and JCB. A valid credit card will be required to secure your reservation. A pre-authorization for the full amount of your stay will be taken at check-in.  At check-out, guests may pay by utilizing the same credit card used at check-in, or by paying cash or debit.

Additional Guests – All room rates are based upon double occupancy. Any additional adults (17 years of age or older) will be charged $20.00 per additional guest per night, verification of the total amount of occupants is to be confirmed at check-in. Visitors are not permitted on the property after 11 pm. Any persons found in a guest room or on the property after 11 pm will be billed to the guest room as an additional guest.

Smoking – Our hotel is 100% SMOKE-FREE, failure to observe this policy will result in a charge of $150 and or loss of security deposit for the cleaning and sanitizing of the guest room as agreed to at the time of signing the registration card upon check-in.

Pool and Slide –  (No Lifeguard on Duty) All guests under the age of 16 must be supervised by an adult at all times, the pool area is under video surveillance for everyone’s safety and security and any horseplay in this area may result in being excluded from the pool area for the remainder of your stay.  Food or beverages are not permitted in this area as well as any type of glass containers. Adults are not permitted on the waterslide at any time.  Failure to observe this policy will result in loss of pool privileges.

Fitness Room – Guests must be 18 years of age or older to use the exercise facilities.  Food or beverages are not permitted in this area at any time. 

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Howard Johnson by the Falls is one block to The Falls, Casino and Clifton Hill!