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Frequently Asked Questions
The Howard Johnson Hotel Niagara Falls is located 1 Block from the Falls, Casino Niagara and Clifton Hill, situated on the Canadian side of Niagara Falls. Our street address is 5905 Victoria Avenue, Niagara Falls, Ontario, Canada L2G-3L8.
What time is check-in and check-out?
Check-in time is 4:00 PM (or any time after) and check-out time is 12:00 PM. However guest can guarantee an early check-in or arrival (12 pm) for a one-time fee of $24.95.
Is it true that KIDS STAY FREE?
ABSOLUTELY! Kids 16 and under stay FREE!
Do you really offer meals for kids for only $2.99?
YES! All kids 12 and under eat for $2.99 anytime at the Denny's Restaurant located on-site!
Do you offer any discounts on your packages such as AAA/CAA?
Unfortunately all of our packages have already been deeply discounted and thus not allowing for any further discounts to be applied.
Do you have on-site parking?
A Parking Fee of $10 Canadian per night per vehicle plus applicable taxes applies. There is a limit of one (1) vehicle per registered guest room. Extra vehicles may be registered to your room based on availability determined by occupancy levels, and may incur a fee of $20 Canadian per vehicle per night plus applicable taxes based upon availability and at the discretion of management. Larger vehicles or trailers in tow that occupy more than one parking space will incur additional charges. You must inform the clerk at check-in of any large vehicle or trailer in tow.
Do you offer cots or cribs?
Cots and cribs are available on a request basis. Cots are a charge of $10.00 Canadian per night and cribs are available complimentary. (Subject to availability).
Do you have any on-site restaurants?
Our Denny's restaurant offers a casual dining atmosphere and moderately priced meals and breakfast favorites served 24 hours a day and is home to the world famous Grand Slam Breakfast. The lunch and dinner menu are increasing in popularity with a variety of burgers, sandwiches, steaks, fish, salads and other entrees including low-fat offerings for our health conscious guests. Also offered on-site are our very own Pizza Hut & KFC Express and a Baskin Robbins which are located just off the main hotel lobby at street level.
Are pets allowed at your property?
No, we do not accept any types of pets other than service animals with supporting documentation.
Will my credit card be charged when I make my reservation?
Charges will not be posted to your credit card until your scheduled check-out time from the hotel or in the event of a failure to cancel your reservation in the allowed period. The only time your credit card will be charged immediately is when taking advantage of our Multi Night Discount offers which are non-cancelable.
What is your policy on cash paying guests?
All cash paying guests will be required to have a valid credit card to make a reservation at which time upon arrival to the hotel you will be required to leave a $150.00 cash security deposit in addition to the room charges for your expected stay. All cash paying guest rooms automatically have telephone and all in room services turned off to ensure that the security deposit remains intact.
What is the cancellation policy?
Any cancellations or changes to an existing reservation must be made 72 hours / 4 PM prior to your arrival date to avoid a charge of one night's room charge, taxes and fees.
How do I cancel my reservation if necessary?
You must always cancel your reservation through the same booking channel or third party website in which you originally made the reservation to ensure a proper cancellation and to avoid any cancelation fees or penalties. We also reccommend contacting the hotel directly to ensure that you recieve a valid cancellation number to avoid any penalty charges being applied to the credit card that was utilized.
Can I change or cancel my reservation through www.hojobythefalls.com?
Unfortunately, you are unable to change or cancel any reservations on-line as this must be done directly thru one of our hotel representatives. Please call the Howard Johnson Hotel by the Falls reservations office at 1-800-565-4656.
Do you have smoking rooms?
All Canadian Howard Johnson properties and all their guest rooms are 100% non-smoking. However this hotel offers a limited number of Traditional Queen Guest Rooms equipped with very spacious balconies in which you may smoke outside.
Do you have a pool and exercise facility?
The Howard Johnson Hotel by the Falls features both an indoor heated pool with smaller water slide, hot tub and sauna and a seasonal outdoor heated pool with spacious sun deck and is open from 8 AM until 11 PM daily. However we do allocate 10 pm to 11 pm as adult swim time whereas individuals under the age of 18 are not permitted in the pool area during this time. There is also a fully equipped fitness center open from 7 AM until 11 PM daily. All Howard Johnson guests may use the pool and exercise facilities at no additional charge.
Do your guest rooms have fridges or microwaves?
All guest rooms offer fridges as well as some suites will offer microwaves, however microwaves are available for guest rooms not equipped for a fee of $10.00 Canadian per day. Subject to availability at time of check-in.
How do I contact a guest at the hotel?
A guest may only be contacted through the hotel switchboard by calling 905-357-4040.
Can I receive rates and availability quotes via e-mail?
Rates and availability information cannot be given via e-mail. For information please contact the reservations office at 1-800-565-4656, or access the website under the category room rates.
Can you send me a brochure on the hotel?
Our hotel brochures do not contain detailed pictures of our guest rooms and offer very limited information. Since we are a certified green hotel property we suggest obtaining information about the Howard Johnson Hotel by the Falls on this website. If after reviewing this website you would still like to receive our hotel brochure or additional information, please contact us at 1-800-565-4656.